Returns & Exchanges
At Billy J, we want you to love your new outfit, so if you are not 100% satisfied, we offer easy returns for a store credit or exchange within 30 days of delivery. Please ensure all items are in their original condition with tags attached and free of any makeup or perfume marks.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Choose Your Resolution
Select whether you would like to receive a store credit for future purchases or an exchange for a different size or style.
Package and Post
Securely pack your items and attach the generated shipping label before dropping your parcel off at any authorized postal location.
Process and Credit
Once our warehouse team receives and inspects your return, your store credit or exchange will be processed within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing